Shipping & Returns
Thank you for supporting The Friendship Shop, a social enterprise created and operated by The Red Deer Native Friendship Society. As a social enterprise, every purchase from The Friendship Shop directly supports our community programming.
Please note that as a not-for-profit agency with limited staffing, our order processing times may be slightly longer than those of typical retailers. We appreciate your patience and understanding!
Delivery Times:
Please note that delivery times are estimates and may vary due to location, carrier delays, or other external factors.
Order Tracking:
Once shipped, you’ll receive a tracking number via email to monitor your delivery status. If you haven’t received tracking information within the processing time, please contact us at info@friendshipshop.ca
Return & Exchange Policy
The Friendship Shop prides ourselves on ensuring that the products we sell are ethically made, and are of the highest quality. All sales made through our website and at our in person markets will be final sale.
*Exceptions will be made in cases of defective merchandise or product malfunction*
- Proof of purchase is required for all returns.
- Returns will be processed in the form of store credit, that can be used both online and at our in person locations.
- Returns made from a debit or credit sale must be returned to the same card as they were purchased with.
For return inquiries, please call (587) 802-1615 or email info@friendshipshop.ca