Shipping & Returns
Shipping Policy
Thank you for supporting The Friendship Shop, a small, local business operated by The Red Deer Native Friendship Society. As a social enterprise, every purchase from The Friendship Shop directly supports our community programming. Please note that, as a not-for-profit agency with limited staffing, our order processing times may be slightly longer than those of typical retailers. We appreciate your patience and understanding!
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Delivery Times:
Please note that delivery times are estimates and may vary due to location, carrier delays, or other external factors.
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Order Tracking:
Once shipped, you’ll receive a tracking number via email to monitor your delivery status. If you haven’t received tracking information within the processing time, please contact us at sales@friendshipshop.ca
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Return & Exchange Policy
The Red Deer Friendship Shop prides ourselves on ensuring that the products we sell are ethically made, and are of the highest quality. All sales made through our website and at our in person markets will be final sale.
The Red Deer Friendship Shop prides ourselves on ensuring that the products we sell are ethically made and of the highest quality. Returns will be accepted up to two weeks after the purchase date. All returns must include proof of purchase and can be done in person at the Red Deer Native Friendship Society or by emailing taylor@rdnfs.com
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Exceptions will be made in cases of defective merchandise or product malfunction.
Proof of purchase is required for all returns.
Returns will be processed in the form of store credit, that can be used both online and at our in person locations.
Returns made from a debit or credit sale must be returned to the same card as they were purchased with. No exceptions to this rule will be granted.
For return inquiries, please call (403) 340-0020 or email taylor@rdnfs.com , or come see us in person at the Red Deer Native Friendship Society*.
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*Please call or email before coming to our in person location to ensure that someone from the Friendship Shop team is in the office and able to help you. Thank you for your patience and understanding.